Curtin University Malaysia is proud to present an exciting roundtable event titled “What if Labour Shortage Is a Long-Term Threat to a Sustainable Recovery for Tourism?” on Saturday, 18 March 2023, from 13.00 to 14.30 am. This hybrid event, held during the Borneo SDG Summit at Miri, Coco Cabana, aims to bring together top-level representatives from government and industry to discuss the growing issue of labour shortage in the tourism sector.

Participants from both physical and online platforms are invited to join the discussion, challenge conventional approaches, and throw in innovative ideas and proposals. The roundtable discussion will be moderated by Prof. Dr. Andreas H. Zins, Dean Faculty of Business, Curtin University Malaysia.

The panelists for the roundtable discussion include:
YB Datuk Sebastian Ting Chiew Yew, Deputy Minister for Tourism, Creative Industry and Performing Arts, Sarawak, and
GM John Peng Yew Teo, Meritz Hotel, President Malaysian Hotel Association, Sarawak Chapter.

The tourism and hospitality sector has been struggling with low wages, long working hours, weekend work, and emotional labour. The COVID-19 pandemic has further increased the disadvantages of working in this industry, leading to growing job insecurity and vulnerability. According to the Malaysia Hotel Association, about 20% of the global tourism workforce got lost worldwide during the pandemic. As the industry enters the recovery phase, it faces severe talent management challenges, including severe labour shortages. For instance, more and more vacant GM positions have emerged all over Sarawak, leading to businesses not operating at full capacity or the usual quality level. Additionally, airports and airlines are facing bottlenecks in their regular operations. To sustain the sector’s projected growth of 50% by 2030, it needs an additional 17,500 staff each year.

This event aims to start a thinktank with industry and government representatives working on creative and innovative ideas to make it more attractive to work in the tourism sector. The echo from all our Global Curtin Campuses during the preparation talks for this event was the same: the pandemic accelerated the escape from the tourism industries. Therefore, we propose to test these ideas in different countries to see whether there is potential for policies and recommendations for companies to improve the current drain of resources.

To participate in the roundtable discussion, physical participants need to register via this link. Online participants can join through this link.

Stakeholders from Sarawak and Miri, colleagues and stakeholders from Curtin Global Campuses (Australia, Mauritius, Dubai, Singapore), and representatives from media and press are expected to join this roundtable discussion. The event promises to be an enlightening and insightful discussion, offering innovative ideas and solutions to one of the significant challenges facing the tourism sector today. Join the debate and help us shape the future of the tourism and hospitality sector.